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Responsible Gaming

At Mbaji Responsible Gaming —
Keep the Fun, Keep the Control

Gaming should be a source of entertainment — not stress or anxiety. Mbaji wants you to always play mindfully, safely, and in control.

18+ Only Set your limits Take a break Access to help Self-exclusion system
18+
Minimum Age Requirement
24/7
Support team active
5
Protection tools available
100%
Transparent & responsible policy
Our Commitment

Mbaji's Responsible Gaming Pledge

At Mbaji, we believe that creating a healthy and enjoyable gaming environment isn't just our responsibility — it's our commitment.

Age Verification & Protection

Mbaji ensures that only individuals aged 18 or older can participate on the platform. Through a rigorous KYC verification process, we fully prevent minors from gaining access.

Setting a Deposit Limit

You decide how much you deposit daily, weekly, or monthly. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.

Session time control

Set a maximum session duration from your account settings. Once the time limit is reached, Mbaji will automatically notify you and, if needed, end your session.

Cooling-Off Period

If you feel you need a break, use Mbaji's cooling-off feature. You can temporarily suspend your account for anywhere between 24 hours and 6 weeks.

Self-Exclusion

If you feel gaming is having a negative impact on your life, consider the self-exclusion option. You can completely deactivate your account for anywhere between 6 months and 5 years.

Round-the-clock support

Mbaji's 24/7 live chat support is always available for any responsible gaming questions or assistance. Our specialist team will help you make the right decisions.

Detailed guidelines

Why is responsible gaming important?

Online gaming can be a great source of entertainment — but only when enjoyed responsibly and with awareness. Mbaji believes that responsible gaming isn't just about following rules; it's about knowing your limits and keeping gaming a positive part of your life.

Online gaming is growing rapidly in popularity across Bangladesh. Many people start playing for entertainment, and most of the time it is perfectly harmless and enjoyable. However, for a small number of people, gaming can sometimes develop into a habit that becomes difficult to control. Mbaji is fully aware of this and, as a result, we provide a range of tools and resources to promote responsible gaming for every member.

Core Principles of Responsible Gaming

  • Gaming is always for entertainment — it is not a reliable way to make money.
  • Only play with money you can afford to lose without it affecting your daily life.
  • Set time and budget limits for yourself before you start playing, and stick to them.
  • Do not use gaming as an escape from stress, loneliness, or low mood.
  • Do not try to recover losses by placing bigger bets.
  • Take regular breaks and make time for activities beyond gaming.
  • There is no reason to hide your gaming from family or friends — if you feel you have to, that is where the problem begins.

The difference between healthy and unhealthy gaming

Healthy gaming means being able to start and stop whenever you choose, staying within a set budget, and taking wins and losses in stride. Unhealthy gaming begins when stopping feels difficult, losing triggers the urge to keep playing, or gaming starts getting in the way of everyday responsibilities.

Mbaji wants all members to play within healthy limits at all times. That's why we've built a range of tools into our platform to help you stay in control and play mindfully.

Keep in mind: Responsible gaming is not a sign of weakness — it's the mark of a smart, self-aware player. At Mbaji, we're always here to help you make the right decisions.

Recognize the warning signs

If you answer "yes" to any of the following questions, it's time to take notice.

Spending more time or money than you planned?

Are you hiding your gaming from family or friends?

Chasing losses with bigger bets?

Is gaming taking priority over work, family, or sleep?

Playing with borrowed money or draining your savings?

Want to stop playing but can't?

If the answer is yes: Contact our support team or use the self-exclusion tool.

Healthy gaming indicators

See what ideal habits look like for a responsible gamer.

Staying within your budget90%+
Scheduled Play Time85%+
Being honest with your family100%
Building a habit of taking breaks75%+
Accepting Losses80%+
Protection tools

Mbaji's Responsible Gaming Tools

Using these tools, you can take full control of your own gaming experience.

1
Deposit Limit

Set daily, weekly, or monthly deposit limits. Reductions take effect immediately; increases are subject to a 48-hour cooling-off period.

2
Loss Limit

Once you reach a set loss amount, Mbaji will automatically prevent you from playing further — helping you avoid more significant losses.

3
Session Timer

You'll receive a reminder when your set time is up. You can also enable automatic logout at the end of a session.

4
Reality Check

You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how much you've spent.

5
Cooling-Off Period

Temporarily close your account for anywhere between 1 day and 6 weeks. No gaming or deposits will be permitted during this period.

6
Self-Exclusion

For long-term issues, block your account completely for 6 months to 5 years. You will not be able to access it or open a new account during this period.

Step by Step

How to Use the Protection Tools

Set your gaming limits in just a few simple steps.

1
Accountে Login

Log in to your Mbaji account and click the profile icon in the top right corner.

2
Open settings

Go to "Account Settings" and select the "Responsible Gaming" option.

3
Set your limits

Choose your preferred tool — set a deposit limit, session timer, or cooling-off period.

4
Confirm

Save your changes. Reductions take effect immediately. Increases require a cooling-off period.

Need help? If you have any trouble using the tools, our 24/7 live chat support team is always ready to help.

Warning

How to recognize problematic gaming

Recognizing the signs early means you can address the problem before it gets worse.

Financial Issues

You're struggling to pay bills or cover daily expenses because of gaming, taking on debt, or watching your savings shrink.

Social withdrawal

You are prioritizing gaming over time with family, friends, or colleagues.

Psychological changes

You feel restless, irritable, or low when you're not playing. You're overjoyed after a win but disproportionately distressed after a loss.

Increased Secrecy

You feel uncomfortable gaming in front of family, or you hide how long you have played or how much you have spent.

Chasing Losses

You are placing bigger bets to try to win back lost money, and you cannot break out of that cycle.

Losing track of time

You lose track of how long you've been playing, or spend far more time gaming than you planned.

Minor Protection

Mbaji's Commitment to Protecting Minors

Mbaji strictly prohibits anyone under 18 from participating on the platform. Age verification is mandatory during registration, and any suspicious account is investigated immediately.

We urge parents to ensure that children cannot access any online gaming platform in any way. Please use parental control software on shared computers or mobile devices.

  • Proof of age documentation is verified at the time of registration.
  • Accounts are suspended when suspicious activity is detected.
  • Any account found to belong to a minor is closed immediately.
  • Parents can contact our support team to file a complaint.

For Parents: If you suspect your child is using Mbaji, contact our support team immediately. We will take action within 24 hours.

Support resources

How to get help

If you or someone you know is struggling with a gaming problem, reaching out for help is the bravest step you can take. Mbaji is ready to support you in a number of ways.

  • Live Chat Support: Talk to our team anytime via the site's live chat.
  • Email Support: Send us an email with the details and we will get back to you within 24 hours.
  • Self-exclusion request: Activate self-exclusion at any time through the support team.
  • Account Review: Review your gaming history and receive personalized recommendations.

Keep in mind: Asking for help is not a sign of weakness. The Mbaji team will support you without judgment — and in complete confidence.

FAQ

Responsible Gaming FAQs

Here are answers to the most frequently asked questions.

Yes, deposit limit reductions take effect immediately. However, increasing your limit requires a 48-hour cooling-off period. This rule is intentional — it is designed to prevent impulsive limit increases.

No. Once self-exclusion is active, no new account can be created using your name, email, phone number, or any other personal details. Mbaji monitors this process strictly.

A cooling-off period is a temporary break lasting between 1 day and 6 weeks, after which your account is automatically reactivated. Self-exclusion is a long-term measure lasting between 6 months and 5 years and cannot be reversed manually. For serious issues, self-exclusion is the right choice.

Not directly, as the account holder's consent is required. However, if you believe someone is in serious difficulty, please contact our support team. We will assess the situation and take appropriate action.

Yes, completely free. Deposit limits, loss limits, session timers, cooling-off, and self-exclusion — all of these tools are available at no cost to all registered Mbaji members. There are no additional charges for using them.

Reach out to Mbaji's support team — they can point you in the right direction. You should also consider speaking with a mental health professional or counselor. The most important first step is acknowledging that you need help.
Play Responsibly

Enjoy the Game, Stay Within Your Limits

Sign up with Mbaji and build a healthy, enjoyable experience from day one using our responsible gaming tools.

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Registration is prohibited for anyone under 18. Always play responsibly.

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